# Formatting issues

Source: https://yamm.com/help/usage/troubleshooting/formatting-issues/

Fixes for the most common formatting problems: strange lines of code in sent emails, emojis that don't render, images that disappear, and markers that don't get merged.

## My email contains many strange lines of code (bad formatting)

If your sent email is full of HTML-looking code instead of your styled template:

![Formatting issues](https://yamm.com/help/images/docs/usage/troubleshooting/formatting-issues/email-contains-many-strange-lines-of-code-bad-formatting-1.png)

This usually means you (or your recipients) are opening the email with a client other than the Gmail web app — Apple Mail, Outlook, or Google Inbox — or you copy/pasted your email from another tool like Word or Google Docs. The HTML inside your email gets broken, causing formatting issues or missing images.

**To fix this**, create a new draft directly in Gmail. You can also add a disclaimer at the top of the email asking recipients to open the online version instead of using a local client.

### I'm already using Gmail, but still have the issue

In rare cases, your draft is hard for YAMM to decode, or re-encoding before sending fails. To help us investigate, send us the raw email content:

1. Open one of the sent emails in your Gmail **Sent** folder.

   ![Open email sent mails](https://yamm.com/help/images/docs/usage/troubleshooting/formatting-issues/email-contains-many-strange-lines-of-code-bad-formatting-2.png)

2. Click the down arrow next to **Reply** at the top of the message pane and select **Show Original**.

   ![Show original email](https://yamm.com/help/images/docs/usage/troubleshooting/formatting-issues/email-contains-many-strange-lines-of-code-bad-formatting-3.png)

3. Copy the content (or save it as a text file) and send it via the [support form](https://support.yet-another-mail-merge.com/hc/en-us/requests/new) along with screenshots of (a) your draft and (b) the email sent with the formatting issue.

   ![Formatting issues send email](https://yamm.com/help/images/docs/usage/troubleshooting/formatting-issues/email-contains-many-strange-lines-of-code-bad-formatting-4.png)

## List of emojis supported in YAMM

Due to restrictions from Gmail App in Apps Script, and depending on your type of account, not all emojis are supported.

- **@gmail.com account with paid YAMM:** all emojis are supported.
- **All other cases:** 50 emojis are supported.

Copy from this list:

☺☝️✌️✊✋❤️☎️⌨️✏️✒️☕⛪⛲⛺♨⛽⛵✈️⌛⌚⏰☀️☁️⛅☔❄️⛄✨⚽⚾⛳⛔☢️☣️⚛️✳️✴️❇️❓〰️⏭️⏯️⏮️⏸️⏹️⏺️⏏️㊗️㊙️

![All emojis](https://yamm.com/help/images/docs/usage/troubleshooting/formatting-issues/list-of-emojis-smileys-supported-in-yamm-1.png)

| | Free YAMM | Paid YAMM |
| - | - | - |
| Free @gmail.com account | 50 emojis | All emojis |
| Google Workspace account | 50 emojis | 50 emojis |

## Upload images in emails

To ensure recipients see your images, add them as **inline** images — not as attachments.

Info: If you want to send a different image per recipient, see [Send personalized images to each recipient](https://yamm.com/help/usage/create-campaign/personalize-links-and-images/index.md#send-personalized-images).

Warning:

- Upload images smaller than 500 KB.
- Send test emails to verify images render. If they don't, create a new draft and re-insert.

1. Open your Gmail draft and place your cursor where you want the image.

   ![Cursor placed in a Gmail draft where the image goes](https://yamm.com/help/images/docs/usage/troubleshooting/formatting-issues/how-to-upload-images-in-emails-1.png)

2. Click the **Insert photo** icon.

   ![Insert photo icon in the Gmail draft toolbar](https://yamm.com/help/images/docs/usage/troubleshooting/formatting-issues/how-to-upload-images-in-emails-2.png)

3. Click **Upload** and select **Inline**.

   ![Insert as inline upload](https://yamm.com/help/images/docs/usage/troubleshooting/formatting-issues/how-to-upload-images-in-emails-3.png)

4. Drop or choose an image to upload.

   ![Upload dialog for dropping or choosing an image](https://yamm.com/help/images/docs/usage/troubleshooting/formatting-issues/how-to-upload-images-in-emails-4.png)

Run your mail merge — the image renders correctly.

![Received email with the image rendered correctly](https://yamm.com/help/images/docs/usage/troubleshooting/formatting-issues/how-to-upload-images-in-emails-5.png)

**Note**: If you incorrectly inserted an image, deleting it doesn't completely remove it from the draft. This bloats the email and YAMM may have trouble sending. Create a new draft in that case.

## YAMM doesn't merge information from `{{markers}}`

Adding `{{markers}}` (or `<<markers>>`) is easy, but if you've edited your draft a lot or pasted from another app, invisible HTML tags can break YAMM's ability to find and replace markers.

**Fix:** select the faulty marker in your draft and click **Remove Formatting** in the Gmail editor — this strips invisible HTML tags.

![Doesn't merge marker issues](https://yamm.com/help/images/docs/usage/troubleshooting/formatting-issues/yamm-doesn-t-merge-the-information-from-markers-1.png)

See [Personalize your email body with custom fields and markers](https://yamm.com/help/usage/create-campaign/personalize-content/index.md#personalize-your-email-body) for more on markers.