# License issues

Source: https://yamm.com/help/usage/troubleshooting/license-issues/

You purchased a YAMM license to get 1,500 or 400 emails / 24 hours, but you are still limited to the free quota. **We can solve this issue very quickly**. Please read this article to know what to do in this case.

## Why is my license not activated?

In most cases, it is merely because the **wrong account** is whitelisted in our database, or we **didn't get your payment**.

### 1. There are typos in your account

Even if two email addresses are similar, **any difference** (even if it's only one letter) **counts**.

Here are the most common mistakes:

- An account ending with .org is **not** the same as .com, .net, .gov etc.

- gmail.com is **not** the same as googlemail.com.

- abc@example.com is **not** the same as abc.def@example.com.

- xyz@gsuiteaccount.com is **not** the same as [xyz@gmail.com.](mailto:xyz@gmail.com)

### 2. You forgot to click 'Agree and Pay' in the PayPal order summary page

![Agree and pay](https://yamm.com/help/images/docs/usage/troubleshooting/license-issues/i-bought-a-license-but-i-m-still-limited-to-the-free-quota-1.png)

### 3. You sent us an **eCheck payment,** and your payment is pending / under PayPal review

![PayPal eCheck payment shown as pending review](https://yamm.com/help/images/docs/usage/troubleshooting/license-issues/i-bought-a-license-but-i-m-still-limited-to-the-free-quota-2.png)

## What should I do to get my Pro plan activated?

If you are in cases 1. or 2., please open a spreadsheet and check the email address in the top right corner of the screen, next to the blue 'Share' button:

![License still 50](https://yamm.com/help/images/docs/usage/troubleshooting/license-issues/i-bought-a-license-but-i-m-still-limited-to-the-free-quota-3.png)

**Then [send us a request](https://support.yet-another-mail-merge.com/hc/en-us/requests/new) so we can switch the plan** to the correct Google account.

In your email, and please indicate clearly:

- **The wrong Google account**: The one which is currently under the Pro plan To avoid any confusion, please provide the **invoice** and/or **purchase confirmation** from Yet Another Mail Merge.
- **The right Google account**: The one which should benefit from the Pro plan.