Technical Errors

Having an issue running your mail merge? Our following articles may help you find the solution.

Error: 'Your draft wasn't created in Gmail'

YAMM reuses your Gmail draft template to send your campaign. If you don't create your draft directly in Gmail, you will have issues sending your mail merge. Please read this article to solve this issue.

Error: 'We couldn't find the 'Merge status' column'

If YAMM can't retrieve the Merge status column, but you still see it in your spreadsheet, it is probably related to a wrong named range. Please follow the instructions from this article to fix this.

Error: 'Server is not responding / server error'

Every server error messages in YAMM UI are due to technical issues from Google servers. In most cases, this issue resolves itself. This article will explain further this issue.

Why was your mail merge stopped?

Error: 'Service invoked too many times'

When your mail merge stopped, and YAMM tells you that the service has been invoked too many times, it is usually because of personalized attachments and quota limits. Please read this article to learn more.

Error: 'Maximum time exceeded execution'

A maximum time execution error message indicates that your Gmail draft size is too big. Here are below some recommendations.

Error: 'Invalid argument' (alias issue)

If you are having an invalid argument issue, then this is linked to your alias in your Gmail settings and draft. Please follow these steps to solve this issue.

Error: Google Drive refused to connect

When you want to launch YAMM from your spreadsheet, you get an error message saying that Google Drive refused to connect. This article explains how to solve this issue.