Other Known Issues
Find solutions for miscellaneous issues with YAMM, including installation problems, freezes, missing data, and account blocks.
Why are scheduled mail merges not being sent?
You scheduled your mail merge, and you realize your emails are not sent yet.
How does YAMM handle DMARC and DKIM?
Read this article to learn more about DKIM and DMARC.
How to reinstall Yet Another Mail Merge?
Sometimes it can happen that Yet Another Mail Merge doesn't work as expected. If there isn't any specific solution to your issue, best would be to reinstall the add-on. This article explains how to reinstall YAMM on your Google account.
How to remove YAMM from your Google account?
This article explains how to remove Yet Another Mail Merge from your Google account.
YAMM freezes without an error message or takes time to load
When you try to run YAMM on your Google Sheets, YAMM freezes, nothing appears in the pop-up, or nothing happens when you click on any button. Please try our following suggestions to troubleshoot this issue.
The YAMM add-on menu doesn't load properly
It can happen that YAMM menu doesn't load properly, or that some entries are missing. That is just a temporary issue, and in general, it is fixed within a few seconds automatically.
Only a Help button appears in the add-on menu
Sometimes, when you try to use an add-on, only the Help option is available. This article explains how to access the add-on.
Why did Google block your account?
We don't have any control over Google accounts. If your Gmail or Google Workspace admin account has been blocked, please contact Google directly.
Attachments issue: 'No documents' in the Drive folder selection
Due to a bug from Google picker, sometimes you'll see 'No documents' when trying to select your Drive folder to send mail merges with personalized attachments. Read this article to know how to solve this issue.
Some rows / recipients are missing in my spreadsheet
After sending a campaign, some rows seem to have disappeared. No worries, read this article to know why and how to solve this issue.
Recover data erased by mistake from your spreadsheet
If you erased some data by mistake, you can quickly recover a former version of your spreadsheet. Read this article to learn more.
The 'Send from' field (alias picker) isn’t working
You won't be able to see your alias as the sender when trying to send a test email to yourself. This article will explain why.
You have a formula/script in your spreadsheet and YAMM doesn't send your emails
If you have enough quota, but YAMM can't send your emails, it is probably because of formulas or scripts behind your cells. Please remove them to see if that helps.