Troubleshooting

Because YAMM can't be perfect... Find solutions to all your issues!

Quota issues

Solutions when your YAMM quota is lower than expected, when several Google accounts are signed in to the same browser, or when you don't have enough quota to complete a mail merge.

License issues

What to do if you bought a YAMM license but are still limited to the free quota.

Tracking issues

Fix tracking problems — clicks not tracked, sheets not linked, responses or bounces not tracked, missing colors in the Merge status column.

Formatting issues

Fix bad HTML formatting in sent emails, find the list of emojis YAMM supports, upload images correctly, and resolve unmerged markers.

Draft and column errors

Fix errors that come from a Gmail draft YAMM can't use, a missing or misnamed Merge status column, and an unusually high bounce rate stopping your mail merge.

Service and quota errors

Resolve YAMM service errors — server not responding, service invoked too many times, maximum time exceeded, invalid argument (alias), and Google Drive refused to connect.

Add-on loading

Fix YAMM loading problems — reinstall the add-on, recover when YAMM freezes or takes time to load, fix the add-on menu not appearing properly, or only a Help button showing.

Spreadsheet behavior

Recover data erased by mistake, fix missing recipient rows, resolve "No documents" in the Drive folder selection, and handle formulas/scripts that block YAMM from sending.

Account, delivery, scheduling

Resolve scheduled mail merges not being sent, DMARC and DKIM behavior, blocked Google accounts, the alias picker not working with test emails, and form notifications blocked after switching email domains.